Return Policy

Overview

This website provides information and resources related to sustainable waste sorting and recycling in Finland. As an informational website, our services primarily consist of educational content, guides, and resources.

Digital Content and Services

Since we primarily offer digital information and resources:

• All information, guides, and educational materials are provided as-is for informational purposes
• Digital content cannot be physically returned
• Access to website content and resources is provided on a non-refundable basis

Physical Products (If Applicable)

In the event that we offer physical products in the future, the following return policy will apply:

Return Timeframe

You may return unopened and unused items within 30 days of purchase for a full refund. Items must be in their original packaging and condition.

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and authorization number
4. Ship the item back using the provided instructions
5. Once received and inspected, we will process your refund

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

Non-Returnable Items

The following items cannot be returned:

• Digital downloads and access codes
• Personalized or custom-made items
• Items that have been used or damaged by the customer
• Items returned after the 30-day return period

Refunds

Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned item. You will be notified via email once your refund has been processed.

Exchanges

We do not currently offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Defective or Incorrect Items

If you receive a defective item or an item that differs from what you ordered, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Questions About Returns

If you have questions about our return policy or need assistance with a return, please contact us. We're here to help ensure your satisfaction.

Changes to This Policy

We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the new terms.

Contact Us

For questions about returns, refunds, or this policy, please contact us:

Email: contact@chroxxenllchik.cv
Phone: +1 (512) 468-4705
Address: 1189 Willow Creek Drive, Austin, TX 78745, United States